Reklamacja czyli prezent : strategia korzystania z informacji od klienta / Janelle Barlow, Claus Moller ; Przekł. Hanna Simbierowicz.

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Language: Polish Original language: English Publication details: Warszawa : Wydaw. Naukowe PWN, 2001.Description: 249 s. ; 21 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Książka	Biblioteka WANS w Białymstoku Wypożyczalnia	14375-1 (Browse shelf(Opens below))	Z002632	Available		Z002632

[Oryg.: A Comlaint is a Gift Using custometr feedback as a strategic tool."].

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