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Reklamacja czyli prezent : strategia korzystania z informacji od klienta / Janelle Barlow, Claus Moller ; Przekł. Hanna Simbierowicz.

By: Contributor(s): Language: Polish Original language: English Publication details: Warszawa : Wydaw. Naukowe PWN, 2001.Description: 249 s. ; 21 cmISBN:
  • 8301133724
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Item type Current library Call number Copy number Status Date due Barcode
Książka Książka Biblioteka WANS w Białymstoku filia EŁK Wypożyczalnia 11222 (Browse shelf(Opens below)) Z017381 Available

[Oryg.: A Comlaint is a Gift Using custometr feedback as a strategic tool."].

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